Legal
Terms and Conditions
Last updated: 5 June 2026 · Deutsche Fassung (AGB)
Terms and Conditions for cleaning services of Neatly Zürich, sole proprietorship (Einzelfirma).
Registered office: Hofstrasse 62b, Zürich, Switzerland.
Email: contact@neatlyzurich.ch · Phone: +41 78 340 63 62
CHE number: pending.
1. Scope
These Terms and Conditions ("Terms") apply to all cleaning services provided by Neatly Zürich ("we", "us") to clients ("you", "Client"). They form an integral part of every offer, order confirmation and contract concluded with us. Deviating or additional terms of the Client only apply if we accept them in writing in advance.
2. Conclusion of the contract
Our offers and price indications on the website, by email or by phone are non-binding unless expressly marked as binding. A contract is concluded when we confirm the booking in text form (email, WhatsApp or written form) or when we start performing the service with the Client's knowledge.
3. Scope of services
The scope of services results from our offer, the order confirmation and any service description attached. Unless expressly agreed otherwise, our services do not include the provision of consumables (waste bags, light bulbs, etc.), the removal of bulky waste, work at heights requiring scaffolding, the handling of hazardous materials, pest control, or the cleaning of items of disproportionate value.
4. Client cooperation
The Client ensures that the premises are accessible at the agreed time, that water and electricity are available, that valuables and confidential documents are secured, and that hazards (defective installations, pets, sharp objects) are pointed out. The Client provides accurate information about the size and condition of the premises. Additional time caused by incorrect information may be invoiced separately.
5. Keys and access
Keys, alarm codes or access cards handed over to us are documented and stored securely. They are used only for the agreed service. We return them at the end of the engagement or, on request, by registered post at the Client's cost. Loss caused by us is covered by our liability insurance within the limits set out in section 13.
6. Prices
Prices are quoted in Swiss francs (CHF) and, where applicable, plus statutory VAT. Travel costs, parking fees and agreed surcharges (evenings, Sundays, public holidays) are charged separately if not already included in the offer. Material costs are invoiced at cost where we supply specialty products at the Client's request.
7. Invoicing and payment
Invoices are issued upon completion of the job and are due for immediate payment, without deduction. Payment is made by bank transfer to the account indicated on the invoice or by another payment method offered by us. In the event of late payment, default interest of 5% p.a. applies from the due date, as well as reasonable reminder and collection costs.
8. Cancellation and rescheduling by the Client
The Client may cancel or reschedule a confirmed appointment free of charge up to 48 hours before the agreed start time. For cancellations between 48 and 24 hours before the start, 50% of the agreed price is owed. For cancellations less than 24 hours before the start, or in case of no-show or denied access, the full agreed price is owed. Recurring services may be terminated with 30 days' written notice to the end of a calendar month, subject to any longer notice period expressly agreed.
9. Cancellation and rescheduling by us
We may reschedule an appointment for important reasons (illness, accident, force majeure). We will inform the Client as early as possible and propose a replacement appointment. Further claims of the Client are excluded, except in case of intent or gross negligence on our part.
10. Performance and complaints
The Client shall inspect the service immediately after completion and notify any defects in text form without undue delay, at the latest within 72 hours. Defects notified later are deemed accepted, except for hidden defects which must be notified immediately upon discovery. We are entitled to remedy notified defects by re-performing the cleaning at no additional cost within a reasonable period. Only if rectification fails or is refused may the Client claim a proportionate price reduction.
11. Subcontractors
We may engage qualified subcontractors to perform the service. We remain responsible to the Client for the proper execution as if we performed the service ourselves.
12. Insurance
We hold business liability insurance covering damage to persons and property caused in connection with our services. The insured sums and conditions are available on request.
13. Liability
We are liable without limitation for damage caused by intent or gross negligence, and for damage to life, body or health. For damage caused by slight negligence, our liability is capped at CHF 1,000 per incident. Liability for indirect damage, loss of profit, loss of data or third-party claims is excluded to the extent permitted by law. Claims must be notified in writing within 30 days of discovery and at the latest within one year after the service was performed.
14. Pre-existing damage
We are not liable for damage caused by pre-existing defects (worn surfaces, loose fittings, mould, hidden water damage) or by the Client's failure to point out specific hazards or treatment requirements (e.g. sensitive natural stone, untreated wood, antique items).
15. Force majeure
Neither party is liable for delays or non-performance caused by events beyond its reasonable control, including natural events, official orders, strikes, pandemics or interruptions of essential utilities. The affected party will inform the other without undue delay and propose suitable measures.
16. Data protection
We process personal data in accordance with our Privacy Notice, which forms part of these Terms.
17. Confidentiality and non-solicitation
Each party treats information about the other party that is not publicly known as confidential and uses it only for the purpose of performing the contract. The Client undertakes not to solicit our employees or subcontractors for direct engagement during the contract and for 12 months after its end. Breach of this obligation entitles us to a contractual penalty equal to three monthly gross salaries of the person concerned, in addition to any further damages.
18. References
We may name the Client and the type of service performed as a reference, in neutral form and without disclosing confidential details, unless the Client objects in writing.
19. Assignment and set-off
The Client may assign claims under this contract or set off claims against our invoices only with our prior written consent or on the basis of an undisputed or legally enforceable claim.
20. Amendments
We may amend these Terms at any time. The version in force at the time of the conclusion of the contract applies to each booking. For recurring services, amendments are notified at least 30 days in advance and take effect unless the Client objects in writing within that period.
21. Applicable law and jurisdiction
21.1 These Terms and any contract concluded on their basis are governed by Swiss substantive law.
21.2 The courts at the registered office of Neatly Zürich in the Canton of Zurich have jurisdiction, subject to mandatory consumer-protection jurisdiction rules.
22. Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain valid. The invalid provision will be replaced by a valid provision that comes as close as legally possible to the economic purpose of the original provision.
The German version (AGB) is the legally authoritative text.